Rita Chen's profile

 Business Writing - Letter of Negative Adjustment (2)

Dear Mr. Lou

RE : FREE OF CHARGES FOR SECOND REPARI FEE

Thank you for your letter and I feel sorry about your dissatisfaction with our product. I contacted the store you went after I read your letter as well.

The manager of the store inform me that the first time your computer was repaired, the new power system was in perfect condition, Mr. Li, the manager, said that because the same problem has occurred, twice, the cause could be your home electric supply. According to this fact, we can not grant your request.

Thank you for your letter again. Although I will not pay this price of repair, I have included a book that describes all the safety precautions to observe while using your computer to this end. I hope this will help you prevent next time.

With best wishes,

John Lee