Rita Chen's profile

Business Writing -Letter of Positive Adjustment (1)

Dear Mr. Lou

RE: FREE OF CHARGES FOT SECOND REPAIR FEE

I am sorry that this situation has occurred. I am willing to pay the price if repair $1400 because this product is still under the warranty.

I appreciate that you confirm this situation so that u can be more careful next time. The problem you have been experiencing is cause by a faulty neglect of internal operation. There is no excuse for this mistake of course.

I feel very dory about causing your inconvenient and thank you for telling this bad news. If you have any problem again, please contract me directly.

With best wishes,

John Lee