Rita Chen's profile

 Business Writing -Letter of Positive Adjustment (2)

Dear Mr. Lo

RE: FIVE CRATES OF APPLES DAMAGED IN TRANSIT

Thank you for telling me this problem and I am very sorry to hear of the damaged goods. Your next shipment will include five extra crates, at no charge, as you requested.

We have found the cause of packing problem and that is packing company’s fault absolutely. There is no excuse for the type of damaged apples you received.

Please accept your apology for this mistake. We look forward to serving you again. Thank you for telling us this uncovered problem and telling me this news again.

With best wishes,

John Li